Delivery Information

At Serenity Beds, we aim to provide a smooth and reliable delivery service for all our customers. This Delivery Information page explains how deliveries are handled, estimated timelines, and important conditions you should be aware of before placing an order.

1. Delivery Areas

We currently deliver within the United Kingdom. Delivery availability may vary depending on your location. In some areas, additional delivery charges may apply, which will be clearly communicated at checkout.

2. Delivery Timeframes

Estimated delivery times are provided at the time of order and may vary depending on product availability, order volume, and delivery location. While we make every effort to deliver within the estimated timeframe, delays may occur due to circumstances beyond our control.

3. Order Processing

Orders are typically processed after full payment has been received. Once your order has been dispatched, you may be contacted with delivery details or a delivery window.

4. Delivery Method

All deliveries are carried out by our trusted delivery partners. Large or heavy items such as beds and mattresses may require access suitable for delivery. It is the customer’s responsibility to ensure clear and safe access to the delivery location.

5. Missed Deliveries

If a delivery attempt is unsuccessful due to no one being available to receive the order or due to access issues, additional charges may apply for re-delivery.

6. Inspection on Delivery

Please inspect your items carefully at the time of delivery. If any damage or missing items are noticed, they should be reported to us as soon as possible, ideally within 48 hours of delivery.

7. Delays and External Factors

Serenity Beds is not responsible for delivery delays caused by weather conditions, traffic issues, courier disruptions, or other unforeseen circumstances. We appreciate your patience in such situations.

8. Delivery Charges

Delivery charges are calculated based on the size of the order, delivery location, and selected service. All applicable charges will be displayed before you complete your purchase.

9. Responsibility After Delivery

Once an order has been successfully delivered and accepted, responsibility for the items transfers to the customer. We recommend keeping all packaging until you are satisfied with the product.

10. Changes to Delivery Information

We reserve the right to update or modify this Delivery Information at any time. Changes will apply to future orders and will be effective once published on our website.

11. Contact Us

If you have any questions about delivery or need assistance with your order, please contact us:

Serenity Beds
Phone: 07927 221 667
Email: shairaz_saleem@hotmail.co.uk
Address: 40 Heaton Avenue, Sandbeds, Keighley, BD20 5NQ